Our company is in partnership with some of the best shipping services like FedEx, USPS, UPS and DHL carrier. Therefore, you do not have to worry about the shipping at all. Moreover, some of the salient features of our delivery system include:
How much time does it take between purchase and delivery?
The standard shipping time is within 6 to 12 working days. The tracking number will be provided to you once the item is shipped to you (in about 3 working days.). The tracking number can be used to track the order after 24 hours of receiving the tracking number.
Do you offer expedited shipping?
Yes Fast track shipping option is available for an additional cost of $19.99 only. The item will be shipped to you within 3 to 6 business working days.However, make sure that a fast shipping option is available at checkout as this option is not available for all products.
My tracking status hasn't changed since a few days.
Because we ship by quality shippers like DHL usually, that would happen rarely that your shipping tracking status doesn't change for many days. However, sometimes the tracking status doesn't get updated for a few days. This isn't something you should be alarmed about. This happens when parcels are on their way between countries (most of our products are shipped from our overseas warehouses) or waiting at your local postal sorting facility. Please don't worry you will receive your order within the listed time (1-2 weeks). Soon the tracking info will be updated and you will be notified.
Why my order isn't shipped right away?
We make handcrafted goods. Sometimes it takes a day to two to get your order ready. That's why in some cases, you may notice a slight delay between your order placement and shipping. Safety first, right?
I haven't heard back since I ordered.
You must have received email notifications when your order is accepted and when it's shipped. We also send email notifications whenever the shipping status of your order changes i.e. in transit, out for delivery or delivered. Please check your spam folder. We might be lurking in there. Still nothing? Tell us and we will help you out with your order information. We take pride in saying that we never missed an order.
What about customs duties/taxes?
Please note that we ship worldwide and always try to ship in a way that should go through customs without a sweat but some countries have tougher regulations than others and we cannot possibly predict and control the taxes levied by them. We are not responsible for taxes charged by customs
*Please note - packages sent without prior discussion via email or phone call will not be processed as returns or exchanges. Please be sure you communicate with us prior to sending something back. Thank you.
Your store is in the USA then why my order was shipped from other countries ?
Affordability. For some of our products, we source the finest leather and craftsmanship from some of the biggest leather producing countries. This helps us offer our customers high-quality leather products at affordable prices. Though we are located in NY, USA for some of our products we proudly partner with creators, artisans and crafters from the US to other countries who share our vision and meet standards of craftsmanship, excellence and ethical values. That's why we offer 100% satisfaction guarantee or easy return-n-refund.
My order never arrived.
Our delivery time is listed 6-12 business days. If you are still under that period, please relax. Check your order confirmation email for the tracking number. Also, check the last tracking notification email we sent. If that doesn’t work tell us what you ordered and your order number, and we’ll help you out. Relax, we never lost an order.