Return Process

Follow the simple steps below in the exact order for processing your return claim:-

  • Scroll down the “Order Lookup” menu and enter your email address along with the order number in the text box. (the order number can be seen from the confirmation email)
  • Select the reason for the return claim.
  • It is necessary to provide the picture of the product that you want to return. In case of a damaged item, provide a clear picture of the defect that you found in the bag.
  • The return request will go through a review process by our team and a Return Authorized Number (RA#) will be provided to you.
  • You must provide the tracking # in order to receive the refund.
  • The leather bags, products,and accessories must be returned in their original branded box along with the dust bag (where applicable), which should be placed inside the protective box used for shipping.

Warranty

This warrant applies when you purchased Bags, accessories or any product sold by Leather Bags Gallery. All bags are fully warranted against defects due to material or craftsmanship defect for the life usage of the item by the owner. Leather Bags Gallery will supply replacement parts, repairs or replace your bag as long as a proof of purchase and ownership is provided. The bag is guaranteed from manufactures and does not cover damage, wear and tear resulting from the commercial use or misuse. Any defects must be reported to us within 14 days you received the item(s).