FAQ's

1) Delivery Status

1.1 How quickly will my Order be delivered?

  • Your Items will be sent out within 1-3 Business days following receipt of your payment.

1.2 Where is my Order?

  • The Order Confirmation that you have received by email, contains information such as a Delivery Tracking Number, name of the delivery company, and the expected delivery date. You can track your order using these details.

3)  Returns/Exchanges

3.1 How can I return my Item and get my money back?

  • The refund of your money will take 24 working hours following the receipt of your returned Items. Your refund will be made in the same way as the initial payment was made.

3.2 I would like to exchange the Item for a smaller/larger model. Can I return the Item and calculate the difference in price?

  • Sure! We can definitely offer you an exchange just go to our Return Page and follow the instructions.

3.4 Can I return Bags?

  • Yes! Bags can be returned within 14 days of purchase.

4)  Care Tips

4.1 What can I do to reduce the leather odor of my bag?

  • This response is only relevant for “Leather Bags Gallery” Bags: The bags are tanned only using vegetable based solutions and oil dyed. The odor is a feature of this tanning and dying process

4.2 What is the white substance in my bag?

  • In very rare cases, it is possible to see small white marks on our products. This is not moldy marks, rather a special type of oil used by us when making the bag. These marks occur because the bag can re-grease. We recommend that the bag should be oiled with sunflower oil. This allows the leather to re-absorb the grease more easily.

4.3 What can I do to take care of my bag?

  • This response is only relevant for “Leather Bags Gallery” natural bags: Beeswax is great for taking care of your leather bag. Alternatively, sunflower oil can also be used. Be careful to apply these fats evenly and gently to the leather. We advise testing first on an inconspicuous part of the bag, as such treatment may darken the leather.

4.4 How can I protect my bag from rain?

  • Rainwater usually does not affect the look or quality of leather. Each bag is oiled before delivery, giving it the best possible water resistant protection.

5)  Payment AND Refunds

5.1 How quickly can I expect a refund?

  • We are normally able to refund your money within 24 working hours after receiving your returned product. However, in the event of any delay, we thank you in advance for your patience and understanding.

6) For bulk inquiries & any other queries?

Feel free to contact anytime on  info@LeatherBagsGallery.com or call 1-800-638-0360